Making the switch to Internet telephony via VoIP couldn't be easier. Just choose the line package that suits your current needs. You can mix and match as many of the packages as you need, and adding new lines as you grow is easy and fast. And with contract minimums starting at just three months, you're not making any lengthy commitments.
This package is perfect for smaller branches or businesses with just a few extensions, or companies looking for a limited trial before committing to a larger deployment.
See our call rates for the
UK
and
international destinations.
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| included as standard | £79 | £69/month |
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5 x extension licences
Each licence allows you to connect a single device to our system.
This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an
ATA
(many ATAs offer more than one telephone jack - each
active jack requires a licence). This licence does NOT
include the cost of any telephone hardware or software.
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5 x external lines
Every extension can make and receive calls to external numbers on the traditional telephone network.
You can receive up to 5
calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order).
You can make as many simultaneous outbound calls as your device and internet connection will support.
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Inbound geographical telephone number
A single UK geographical number (e.g. 020 123 45678) is associated with your
network of extensions.
You can choose any UK area code (or a more memorable Silver and Gold
number*), or keep your existing BT number if you prefer*.
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Unlimited free calls to all UK geographical numbers
Your package includes unlimited‡ free calls to all UK geographical numbers (i.e. starting with 01, 02 or 03).
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Free calls between extensions
Your can call any other extension on your local network free of charge, including extensions
connected to your network via the Internet, regardless of their physical location e.g. home workers.
You can also call other Keyfonics customers free of charge by dialling their Keyfonics extension number.
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Individual voicemail for each extension
Each extension has its own voicemail. By following simple voice prompts users can
record their own unavailable/busy messages and manage their voicemail. Notification of new voicemail
is sent to the user via email (optionally including the voice message as an attachement).
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Music on hold
For a more professional image, when you place callers on hold they hear music rather than
silence or computer-generated tones.
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Call transfer
Users can transfer an active call to another extension (or external telephone number†).
The system supports 'blind' transfers (caller
is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the
call to them).
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Call diversion
Users
can divert calls to another extension (or external telephone number†) until further notice, or when
their
extension is busy, or
on no-answer.
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Caller ID
Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device).
Where provided, the Caller ID is included in voicemail messages and notification emails.
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Call waiting
If an extension receives a call while it's busy the user will be made aware of the new caller, and can
control the call using the telephone's call waiting features (if supported by the device).
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Do-not-disturb
When activated callers will hear a customisable message indicating that the called party is unavailable and will be
immediately diverted to the extension's voicemail.
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Hunt groups
An incoming call can ring a group of extensions simultaneously, or ring a number
of extensions in a timed sequence.
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Call parking
Using this feature a user may 'park' a call so it can be picked up later by another extension.
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Call recording
Using this feature a user may stop or start recording a conversation at any time.
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| optional features | Setup | Rental |
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1 x additional extension licence
Allows you to connect another telephone device to our system.
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free | £3/month |
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1 x additional external line
Enables another line that can be used by any of your extensions to make and receive calls to external numbers.
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£15 | £8/month |
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Voicemail Centre
Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either
an additional external line or the IVR
option users may also check their voicemail from outside the company.
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free | £3/month |
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Conference calls
Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and
Internet connection's capacity).
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free | £1.50/month |
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IVR
With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts
e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose
a custom IVR implementation*.
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£79 | £29/month |
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Call Queues
With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls
as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times.
Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.
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£79 | £29/month |
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Port existing BT number
Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.)
for use with the Keyfonics system.
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£40 | n/a |
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UK FreeFone number
Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number.
Research shows that customers have a more favourable view of companies that offer free numbers, and
are more likely to conduct business with them.
Inbound calls to your FreeFone number are charged at 3p/min.
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free | free |
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UK 'Silver' number upgrade
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£100 | n/a |
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UK 'Golden' number upgrade
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£150 | n/a |
Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡Subject to a fair use policy of 5,000 minutes per month.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡Subject to a fair use policy of 5,000 minutes per month.