Business Plus Line Package Features

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Making the switch to Internet telephony via VoIP couldn't be easier. Just choose one or more of the all-in-one line packages below to meet your current needs. You can mix and match as many of the packages as you need, and adding new lines as you grow is easy and fast. And with a contract minimum of just three months, you're not making any lengthy commitments.

our line packages

1 Line Package 5 Line Package 10 Line Package 25 Line Package 50 Line Package More Than 100 Lines

This package is perfect for the sole trader or home worker looking to cut the cost of calls and present a more professional telephone image.

Includes 3,000 minutes per line per month to any UK landline number.

See our call rates for the UK and international destinations.

order

	Setup	Rental
included as standard	£15	£25/month
− show/hide all
− 1 x extension licences Each licence allows you to connect a single device to our system. This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an ATA (many ATAs offer more than one telephone jack - each active jack requires a licence). This licence does NOT include the cost of any telephone hardware or software.
− 1 x external lines Your extension can make and receive calls to external numbers on the traditional telephone network. You can receive up to 2 calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order). You can make as many simultaneous outbound calls as your device and internet connection will support.
− Inbound geographical telephone number A single UK geographical number (e.g. 020 123 45678) is associated with your extension. You can choose any UK area code (or a more memorable Silver and Gold number), or keep your existing BT number if you prefer.
− Voicemail Your extension has a voicemail facility. By following simple voice prompts you can record custom unavailable/busy messages and manage your voicemail. New voicemail notifications are sent to a nominated email address (optionally including the voice message as an attachement).
− Music on hold For a more professional image, when you place callers on hold they hear music rather than silence or computer-generated tones.
− Call transfer You can transfer an active call to another external telephone number† e.g. a mobile. The system supports 'blind' transfers (caller is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the call to them).
− Call diversion You can divert calls to another extension (or external telephone number†) until further notice, or when your extension is busy, or on no-answer.
− Caller ID Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device). Where provided, the Caller ID is included in voicemail messages and notification emails.
− Call waiting If you receive a call while you're already on the phone you will hear a tone, and can switch between calls using the telephone's call waiting features (if supported by the device).
− Do-not-disturb When activated callers will hear a customisable message indicating that you are unavailable and will be immediately diverted to your voicemail.
− Call recording Using this feature a user may stop or start recording a conversation at any time.
optional features	Setup	Rental
− 1 x additional extension licence Allows you to connect another telephone device to our system.	free	£3/month
− 1 x additional external line Enables another line that can be used by any of your extensions to make and receive calls to external numbers.	£15	£8/month
− Voicemail Centre Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either an additional external line or the IVR option users may also check their voicemail from outside the company.	free	£3/month
− Conference calls Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and Internet connection's capacity).	free	£1/month
− IVR With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose a custom IVR implementation*.	£79	£29/month
− Call Queues With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times. Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.	£79	£29/month
− Port existing BT number Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.) for use with the Keyfonics system.	£40	n/a
− UK FreeFone number Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number. Research shows that customers have a more favourable view of companies that offer free numbers, and are more likely to conduct business with them. Inbound calls to your FreeFone number are charged at 3p/min.	free	free
UK 'Silver' number upgrade	£100	n/a
UK 'Golden' number upgrade	£150	n/a

Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡UK numbers starting with 01, 02 or 03.

This package is perfect for smaller branches or businesses with just a few extensions, or companies looking for a limited trial before committing to a larger deployment.

Includes 3,000 minutes per line per month to any UK landline number.

See our call rates for the UK and international destinations.

order

	Setup	Rental
included as standard	£79	£109/month
− show/hide all
− 5 x extension licences Each licence allows you to connect a single device to our system. This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an ATA (many ATAs offer more than one telephone jack - each active jack requires a licence). This licence does NOT include the cost of any telephone hardware or software.
− 5 x external lines Every extension can make and receive calls to external numbers on the traditional telephone network. You can receive up to 5 calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order). You can make as many simultaneous outbound calls as your device and internet connection will support.
− Inbound geographical telephone number A single UK geographical number (e.g. 020 123 45678) is associated with your network of extensions. You can choose any UK area code (or a more memorable Silver and Gold number), or keep your existing BT number if you prefer.
− Free calls between extensions Your can call any other extension on your local network free of charge, including extensions connected to your network via the Internet, regardless of their physical location e.g. home workers. You can also call other Keyfonics customers free of charge by dialling their Keyfonics extension number.
− Individual voicemail for each extension Each extension has its own voicemail. By following simple voice prompts users can record their own unavailable/busy messages and manage their voicemail. Notification of new voicemail is sent to the user via email (optionally including the voice message as an attachement).
− Music on hold For a more professional image, when you place callers on hold they hear music rather than silence or computer-generated tones.
− Call transfer Users can transfer an active call to another extension (or external telephone number†). The system supports 'blind' transfers (caller is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the call to them).
− Call diversion Users can divert calls to another extension (or external telephone number†) until further notice, or when their extension is busy, or on no-answer.
− Caller ID Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device). Where provided, the Caller ID is included in voicemail messages and notification emails.
− Call waiting If an extension receives a call while it's busy the user will be made aware of the new caller, and can control the call using the telephone's call waiting features (if supported by the device).
− Do-not-disturb When activated callers will hear a customisable message indicating that the called party is unavailable and will be immediately diverted to the extension's voicemail.
− Hunt groups An incoming call can ring a group of extensions simultaneously, or ring a number of extensions in a timed sequence.
− Call parking Using this feature a user may 'park' a call so it can be picked up later by another extension.
− Call recording Using this feature a user may stop or start recording a conversation at any time.
optional features	Setup	Rental
− 1 x additional extension licence Allows you to connect another telephone device to our system.	free	£3/month
− 1 x additional external line Enables another line that can be used by any of your extensions to make and receive calls to external numbers.	£15	£8/month
− Voicemail Centre Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either an additional external line or the IVR option users may also check their voicemail from outside the company.	free	£3/month
− Conference calls Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and Internet connection's capacity).	free	£2/month
− IVR With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose a custom IVR implementation*.	£79	£29/month
− Call Queues With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times. Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.	£79	£29/month
− Port existing BT number Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.) for use with the Keyfonics system.	£40	n/a
− UK FreeFone number Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number. Research shows that customers have a more favourable view of companies that offer free numbers, and are more likely to conduct business with them. Inbound calls to your FreeFone number are charged at 3p/min.	free	free
UK 'Silver' number upgrade	£100	n/a
UK 'Golden' number upgrade	£150	n/a

Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡UK numbers starting with 01, 02 or 03.

This package is perfect for small to medium-size branches or companies looking to cut communications costs and provide additional telephony facilities to support business growth.

Includes 3,000 minutes per line per month to any UK landline number.

See our call rates for the UK and international destinations.

order

	Setup	Rental
included as standard	£145	£209/month
− show/hide all
− 10 x extension licences Each licence allows you to connect a single device to our system. This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an ATA (many ATAs offer more than one telephone jack - each active jack requires a licence). This licence does NOT include the cost of any telephone hardware or software.
− 10 x external lines Every extension can make and receive calls to external numbers on the traditional telephone network. You can receive up to 10 calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order). You can make as many simultaneous outbound calls as your device and internet connection will support.
− Inbound geographical telephone number A single UK geographical number (e.g. 020 123 45678) is associated with your network of extensions. You can choose any UK area code (or a more memorable Silver and Gold number), or keep your existing BT number if you prefer.
− Free calls between extensions Your can call any other extension on your local network free of charge, including extensions connected to your network via the Internet, regardless of their physical location e.g. home workers. You can also call other Keyfonics customers free of charge by dialling their Keyfonics extension number.
− Individual voicemail for each extension Each extension has its own voicemail. By following simple voice prompts users can record their own unavailable/busy messages and manage their voicemail. Notification of new voicemail is sent to the user via email (optionally including the voice message as an attachement).
− Music on hold For a more professional image, when you place callers on hold they hear music rather than silence or computer-generated tones.
− Call transfer Users can transfer an active call to another extension (or external telephone number†). The system supports 'blind' transfers (caller is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the call to them).
− Call diversion Users can divert calls to another extension (or external telephone number†) until further notice, or when their extension is busy, or on no-answer.
− Caller ID Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device). Where provided, the Caller ID is included in voicemail messages and notification emails.
− Call waiting If an extension receives a call while it's busy the user will be made aware of the new caller, and can control the call using the telephone's call waiting features (if supported by the device).
− Do-not-disturb When activated callers will hear a customisable message indicating that the called party is unavailable and will be immediately diverted to the extension's voicemail.
− Hunt groups An incoming call can ring a group of extensions simultaneously, or ring a number of extensions in a timed sequence.
− Call parking Using this feature a user may 'park' a call so it can be picked up later by another extension.
− Call recording Using this feature a user may stop or start recording a conversation at any time.
optional features	Setup	Rental
− 1 x additional extension licence Allows you to connect another telephone device to our system.	free	£3/month
− 1 x additional external line Enables another line that can be used by any of your extensions to make and receive calls to external numbers.	£15	£8/month
− Voicemail Centre Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either an additional external line or the IVR option users may also check their voicemail from outside the company.	free	£3/month
− Conference calls Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and Internet connection's capacity).	free	£3/month
− IVR With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose a custom IVR implementation*.	£79	£29/month
− Call Queues With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times. Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.	£79	£29/month
− Port existing BT number Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.) for use with the Keyfonics system.	£40	n/a
− UK FreeFone number Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number. Research shows that customers have a more favourable view of companies that offer free numbers, and are more likely to conduct business with them. Inbound calls to your FreeFone number are charged at 3p/min.	free	free
UK 'Silver' number upgrade	£100	n/a
UK 'Golden' number upgrade	£150	n/a

Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡UK numbers starting with 01, 02 or 03.

This package is perfect for medium-sized businesses looking to cut their communications costs, improve call handling and increase call conversion rates.

Includes 3,000 minutes per line per month to any UK landline number.

See our call rates for the UK and international destinations.

order

	Setup	Rental
included as standard	£339	£459/month
− show/hide all
− 25 x extension licences Each licence allows you to connect a single device to our system. This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an ATA (many ATAs offer more than one telephone jack - each active jack requires a licence). This licence does NOT include the cost of any telephone hardware or software.
− 25 x external lines Every extension can make and receive calls to external numbers on the traditional telephone network. You can receive up to 25 calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order). You can make as many simultaneous outbound calls as your device and internet connection will support.
− Inbound geographical telephone number A single UK geographical number (e.g. 020 123 45678) is associated with your network of extensions. You can choose any UK area code (or a more memorable Silver and Gold number), or keep your existing BT number if you prefer.
− Free calls between extensions Your can call any other extension on your local network free of charge, including extensions connected to your network via the Internet, regardless of their physical location e.g. home workers. You can also call other Keyfonics customers free of charge by dialling their Keyfonics extension number.
− Individual voicemail for each extension Each extension has its own voicemail. By following simple voice prompts users can record their own unavailable/busy messages and manage their voicemail. Notification of new voicemail is sent to the user via email (optionally including the voice message as an attachement).
− Music on hold For a more professional image, when you place callers on hold they hear music rather than silence or computer-generated tones.
− Call transfer Users can transfer an active call to another extension (or external telephone number†). The system supports 'blind' transfers (caller is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the call to them).
− Call diversion Users can divert calls to another extension (or external telephone number†) until further notice, or when their extension is busy, or on no-answer.
− Caller ID Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device). Where provided, the Caller ID is included in voicemail messages and notification emails.
− Call waiting If an extension receives a call while it's busy the user will be made aware of the new caller, and can control the call using the telephone's call waiting features (if supported by the device).
− Do-not-disturb When activated callers will hear a customisable message indicating that the called party is unavailable and will be immediately diverted to the extension's voicemail.
− IVR With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose a custom IVR implementation*.
− Call Queues With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times. Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.
− Hunt groups An incoming call can ring a group of extensions simultaneously, or ring a number of extensions in a timed sequence.
− Call parking Using this feature a user may 'park' a call so it can be picked up later by another extension.
− Call recording Using this feature a user may stop or start recording a conversation at any time.
optional features	Setup	Rental
− 1 x additional extension licence Allows you to connect another telephone device to our system.	free	£3/month
− 1 x additional external line Enables another line that can be used by any of your extensions to make and receive calls to external numbers.	£15	£8/month
− Voicemail Centre Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either an additional external line or the IVR option users may also check their voicemail from outside the company.	free	£3/month
− Conference calls Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and Internet connection's capacity).	free	£6/month
− Port existing BT number Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.) for use with the Keyfonics system.	£40	n/a
− UK FreeFone number Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number. Research shows that customers have a more favourable view of companies that offer free numbers, and are more likely to conduct business with them. Inbound calls to your FreeFone number are charged at 3p/min.	free	free
UK 'Silver' number upgrade	£100	n/a
UK 'Golden' number upgrade	£150	n/a

Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡UK numbers starting with 01, 02 or 03.

This package is perfect for medium to larger branches or head office locations looking to cut telephony costs, improve inter-branch communications and support a community of office, home and roaming users.

Includes 3,000 minutes per line per month to any UK landline number.

See our call rates for the UK and international destinations.

order

	Setup	Rental
included as standard	£629	£839/month
− show/hide all
− 50 x extension licences Each licence allows you to connect a single device to our system. This could be a 'real' IP telephone, a software phone running on a PC, or an analogue phone attached to an ATA (many ATAs offer more than one telephone jack - each active jack requires a licence). This licence does NOT include the cost of any telephone hardware or software.
− 50 x external lines Every extension can make and receive calls to external numbers on the traditional telephone network. You can receive up to 50 calls at the same time, if supported by your device (to increase this limit, request additional external lines when you order). You can make as many simultaneous outbound calls as your device and internet connection will support.
− Inbound geographical telephone number A single UK geographical number (e.g. 020 123 45678) is associated with your network of extensions. You can choose any UK area code (or a more memorable Silver and Gold number), or keep your existing BT number if you prefer.
− Free calls between extensions Your can call any other extension on your local network free of charge, including extensions connected to your network via the Internet, regardless of their physical location e.g. home workers. You can also call other Keyfonics customers free of charge by dialling their Keyfonics extension number.
− Individual voicemail for each extension Each extension has its own voicemail. By following simple voice prompts users can record their own unavailable/busy messages and manage their voicemail. Notification of new voicemail is sent to the user via email (optionally including the voice message as an attachement).
− Music on hold For a more professional image, when you place callers on hold they hear music rather than silence or computer-generated tones.
− Call transfer Users can transfer an active call to another extension (or external telephone number†). The system supports 'blind' transfers (caller is immediately transferred to the new destination) and 'assisted' transfers (caller may talk to the third party before transferring the call to them).
− Call diversion Users can divert calls to another extension (or external telephone number†) until further notice, or when their extension is busy, or on no-answer.
− Caller ID Caller ID presents the caller's number on your extension's display (if supplied by the network and supported by the device). Where provided, the Caller ID is included in voicemail messages and notification emails.
− Call waiting If an extension receives a call while it's busy the user will be made aware of the new caller, and can control the call using the telephone's call waiting features (if supported by the device).
− Do-not-disturb When activated callers will hear a customisable message indicating that the called party is unavailable and will be immediately diverted to the extension's voicemail.
− IVR With this feature your calls are answered by a 'digital receptionist' that offers various options via voice prompts e.g. Press 1 for sales, 2 for marketing etc. We offer a number of standard IVR configurations, or customers may choose a custom IVR implementation*.
− Call Queues With this feature your callers enter a call queue. Agents who wish to answer calls from the queue log-in and are allocated calls as they arrive. Callers are welcomed to the queue and are kept up-to-date as to their position in the queue and likely wait times. Supervisors may monitor the queue, and reports are available online detailing numerous call handling performance metrics.
− Hunt groups An incoming call can ring a group of extensions simultaneously, or ring a number of extensions in a timed sequence.
− Call parking Using this feature a user may 'park' a call so it can be picked up later by another extension.
− Call recording Using this feature a user may stop or start recording a conversation at any time.
optional features	Setup	Rental
− 1 x additional extension licence Allows you to connect another telephone device to our system.	free	£3/month
− 1 x additional external line Enables another line that can be used by any of your extensions to make and receive calls to external numbers.	£15	£8/month
− Voicemail Centre Using this feature users can check voicemail for any interal extension e.g. reception. When combined with either an additional external line or the IVR option users may also check their voicemail from outside the company.	free	£3/month
− Conference calls Allows users to create and join teleconferences of up to 15 simultaneous users (subject to your local network and Internet connection's capacity).	free	£10/month
− Port existing BT number Converts an existing BT geographical number (starting with 01, 02 or 03), or a non-geographic number (tarting with 08 e.g. 0845, 0870, 0800 etc.) for use with the Keyfonics system.	£40	n/a
− UK FreeFone number Upgrades the standard UK geographical number included in the package to an 0800 or 0808 FreeFone number. Research shows that customers have a more favourable view of companies that offer free numbers, and are more likely to conduct business with them. Inbound calls to your FreeFone number are charged at 3p/min.	free	free
UK 'Silver' number upgrade	£100	n/a
UK 'Golden' number upgrade	£150	n/a

Minimum three (3) months contract.
*For an additional charge.
†Transfers/diversions to external telephone numbers will incur a standard call charge.
‡UK numbers starting with 01, 02 or 03.

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